Frequently Asked Questions

What are your hours of operation?

Standard operating hours are Monday through Thursday: 10:00 a.m. – 8:00 p.m. ; Friday and Saturday: 10:00 a.m. – 5:00 p.m. 

do you have a scanner for patron use?

Yes, it is located in the Computer Center and is free of charge to use.

where can i talk on my cell phone at the library?

Cell phones are prohibited in the library. If you need to take or make a phone call, you may use the library lobby area, one of our three outside decks, or the café located outside of the Computer Center.

do you have a copier?

Yes, we have a copier located in the Adult Services Department and the cost is .15 cents per page.

do you provide supplies such as staples, tape, paper clips or scissors for patron use?

No – Patrons must bring their own supplies with them to the library.

do you have a printer for patron use?

Yes, we have two. One is located in the Computer Center and the other is in Adult Services. Cost is  .15 cents per page. (Black and white only)

where can i have food and drinks in the library?

Food and drinks are only allowed in the café located outside of the Computer Center and strictly prohibited in all other areas of the library.

do you have a fax machine for patron use?

Yes. The fax machine is located in the Computer Center and the cost is $2.00 for the first page, and $1.00 for each additional page.

can i leave my children in the Youth Services Department while I go to another area of the library?

No – there is a strict policy regarding unattended children in the library. Children under the age of 12 years MUST be accompanied by an adult in all areas of the library at all times.

do you have study rooms?

Yes, we have two study rooms located in the Adult Services Department and they are reserved on a first come first serve basis. To reserve a study room, you must present your valid PINES card (current with no outstanding fines) at the Adult Services desk.

how can i reserve the meeting room?

The meeting room can be rented out by the day for functions that are free and open to the public. The meeting room cannot be used for private functions, fundraising, campaigning, or for selling goods or services. For more information about scheduling the meeting room contact the library Administration office at #770-388-5040 ext. 123 or email:   Meeting room applications are also accepted via fax @ #770-388-5043. Maximum occupancy=360. 

what if i forget my Pin number for pines?

We cannot tell you what your PIN number is, but we can reset it for you. Present your card at the circulation desk and ask to have your PIN reset. Patrons may also request a password reset by phone by calling our Circulation Department @ 770-388-5040. The patron must be able to provide the library staff person with the barcode number, full name, date of birth, and either address or phone number. If your account has an email address attached to it, you may reset your PIN online. Go to “My Account” ( and under the “Login” button, click “Forgot your password?”. You must enter either your username or your barcode (your library card number without any spaces) and click “Submit”. Your reset PIN will be emailed to you.

can i print from my laptop?

No, you cannot print directly from your device. However, you can log into one of our computers and print from there.